“We’re Done Now. Shut Up and Go Away”

I got an email from my representative — at its bottom was the notice,

Please note that any reply to this email address will be sent to an unmonitored email address. To contact me, please visit the contact page on my website.

Instead of clicking “reply” and typing “Thanks for your support!” he wants me to go to a web form, re-enter all my personal contact information, and type my now-out-of-context message. In other words,

We’re done now. Shut up and go away!

I’m sure my representative would disagree with my interpretation, noting he closed his email with,

I hope you will continue to send your observations and thoughts my way.

Although “words mean things” I also believe “actions speak louder than words.” In this case, erecting a high barrier to responding “shouts over” his words requesting my observations and thoughts.

I understand: he doesn’t want a bunch of spam. Certainly his IT experts could set up an email filter that accepts emails from accounts he just emailed.

<3

Author: Brent Logan

Engineer. Lawyer. WordPress geek. Longboarder. Blood donor. Photographer. More about Brent.

3 thoughts on ““We’re Done Now. Shut Up and Go Away””

  1. That kind of stuff is all too common… and your observation is absolutely right on. Have you ever tried to get a your money back on a “satisfaction guarantee” and get treated like you were? If they can make the barrier of frustration so high you just give up and go away and they win.

    1. I see getting frustrated as an opportunity to learn. I ask myself, “What do I do that frustrates other people the way I am right now?” Typically, I can think of something. Oops! Time to stop doing that.

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