United Airlines is getting pummeled by the YouTube video, “United Breaks Guitars.” Sure enough, the company mentioned in the video has responded with its own video. Nope. Not United Airlines, but instead, Taylor Guitars, whose guitar United broke. Bob Taylor takes this opportunity to talk about traveling with guitars and their repair services for all guitars, not just the ones they make. Taylor Guitars has also updated its web page to emphasis these issues. Click the picture for a full-size view.
Do you think United has the guts to respond on YouTube?