And remember, it takes more muscles to frown than to smile, even if the jokes aren’t that funny.
Bob, the PDX shuttle bus driver
Bob drives a shuttle bus between the Portland airport terminal and its economy lot. At least, that’s what he’s paid to do. Bob obviously views his role as much more: he wants to bring happiness into his passengers’ lives.
As he drives away from the terminal, Bob introduces himself and explains the routine. He tells a corny joke or two on the way.1 On the overpass, he thanks everyone for riding his bus and for their patience. Then he reminds us to smile because it’s more efficient. And everyone does.
Bob has a routine. The jokes can vary.2 And the result is always the same. I exit Bob’s bus with a “Thanks, Bob!” and a smile on my face.
Thanks, Bob! You made my day.